Privacy

At Luxselle, your trust is paramount. We treat every piece of personal information with the same care we give to the bags we curate — handled discreetly, stored securely, and used only where it genuinely adds value to your experience.

We operate in line with Irish and EU data protection law, including the General Data Protection Regulation (GDPR). Our processes are designed around three principles: minimum data, maximum care, and absolute clarity. We only ask for what we need, keep it for no longer than necessary, and are transparent about how and why it is used.

How we use your information

When you shop with Luxselle, create an account, join a waitlist, or contact us, we may collect information such as your name, contact details, delivery address, order history, and limited payment information (processed securely by trusted payment partners).

We use this information to:

• Set up and manage your account
• Process and deliver orders, returns, and refunds
• Communicate with you about your purchases and any support queries
• Show you relevant products and updates, where you have agreed to receive them
• Protect our customers and our business through fraud prevention and security checks

We do not sell your personal data. Any partners who process data on our behalf (for example, payment providers, couriers, or IT platforms) are bound by strict contractual and legal obligations to protect it and to use it only for our agreed purposes.

Security and data protection

Luxselle applies a high standard of data protection throughout the business, including:

• Secure systems and industry-standard safeguards to protect information in transit and at rest
• Limited, role-based access so only authorised team members can access data required for their role
• Carefully chosen service providers with strong security credentials
• Regular reviews of our processes to keep pace with legal, technical, and security developments

We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law (for example, tax and accounting obligations). After that, data is securely deleted or anonymised.

Your rights

Under EU and Irish data protection law, you have a range of rights in relation to your personal data, including the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion or restriction of your data in certain circumstances
• Object to certain types of processing, including direct marketing
• Receive your data in a portable format, where applicable
• Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, or if you have questions about how Luxselle handles your data, please contact us at info@luxselle.com. We will respond promptly and handle your request with care and discretion.

You also have the right to lodge a complaint with your local data protection authority. For customers in Ireland, this is the Data Protection Commission. However, we always encourage you to contact us first so we can try to resolve any concerns directly.

More information

This Privacy section provides a high-level overview of how Luxselle handles your personal data. For full details — including the types of data we collect, legal bases for processing, retention periods, and international transfers — please refer to our full Privacy Policy available on our website.